Privacy Policy

 Privacy and Cookies Policy 

We at Asktheancestors.co.uk respect and seek to protect the privacy of anyone using our site and the confidentiality of any information provided.  The purpose of this statement is to record how we use any personal information that maybe obtain from those who interact with us.

Data Protection Act 1988 (‘the Act’)

We aim to comply with the Data Protection Act 1988 in all our dealings with your personal data.

Use and collection of personal information

You are able to visit our website without informing us who you are and without revealing any personal data. The only personal data capture is via the “Contact Us” form where we will have access to your email for the sole purpose of responding to your enquiry/

Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

If you do not feel at ease with the use of cookies then these can be disabled on your computer by changing the settings in the preferences or options menu in your browser. You have the options to reject or block cookies or to inform you when a website tries to put a cookie on your computer.  Cookies that are already stored on your computer’s hard drive can also be deleted.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visitwww.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail or post.  Our postal address is AskTheAncestors, Tourism House, Woodwater Park, Pynes Hill, Exeter, Devon EX2 5WS or you can e-mail us on info@asktheancestors.com.

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.    

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to: AskTheAncestors, Tourism House, Woodwater Park, Pynes Hill, Exeter, Devon EX2 5WS

Also we adhere to the recommendations of the National Genealogical Society which they define as follows:-

Genealogical Standards & Guidelines Standards for sharing information with others:

Conscious of the fact that sharing information or data with others, whether through speech, documents or electronic media, is essential to family history research and that it needs continuing support and encouragement, responsible family historians consistently

  • respect the restrictions on sharing information that arise from the rights of another as an author, originator or compiler; as a living private person; or as a party to a mutual agreement.
  • observe meticulously the legal rights of copyright owners, copying or distributing any part of their works only with their permission, or to the limited extent specifically allowed under the law's "fair use" exceptions.
  • identify the sources for all ideas, information and data from others, and the form in which they were received, recognizing that the unattributed use of another's intellectual work is plagiarism.
  • respect the authorship rights of senders of letters, electronic mail and data files, forwarding or disseminating them further only with the sender's permission.
  • inform people who provide information about their families as to the ways it may be used, observing any conditions they impose and respecting any reservations they may express regarding the use of particular items.
  • require some evidence of consent before assuming that living people are agreeable to further sharing of information about themselves.
  • convey personal identifying information about living people—like age, home address, occupation or activities—only in ways that those concerned have expressly agreed to.
  • recognize that legal rights of privacy may limit the extent to which information from publicly available sources may be further used, disseminated or published.
  • communicate no information to others that is known to be false, or without making reasonable efforts to determine its truth, particularly information that may be derogatory.
  • are sensitive to the hurt that revelations of criminal, immoral, bizarre or irresponsible behaviour may bring to family members.

©2000 by National Genealogical Society. Permission is granted to copy or publish this material provided it is reproduced in its entirety, including this notice.

Need Help?

If you need help go to our home page and click on “see how it works”  in either of the the two boxes set into the photos. This will bring up a separate page that should tell you all you need to know.

If you still need help please do not hesitate to email your query to us and we will do our best to help you out.

To contact us, please click here.

 

 

Where to begin?

  • Enter the information you already know into your family tree.
  • Speak to your relatives to see if they can tell you more about your family history.
  • Search other members' trees and see if anyone else is researching the same family as you.
  • Use our historical records to find detailed information of ancestors from hundreds of years ago.